Privacy Policy

Data privacy is of high importance for RubyLoves and we want to be open and transparent with our processing of your personal data.

We therefore have a policy setting out how your personal data will be processed and protected.

Who is the controller of your personal data?

RubyLoves is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.

 

RubyLoves

21 St Nicholas Road

Whiston

Prescot

Merseyside 

L35 3SN

ENGLAND

 

Where do we store your data?

The data that we collect from you is stored within the European Economic Area (“EEA”) but may also be transferred to and processed in a country outside of the EEA. Any such transfer of your personal data will be carried out in compliance with applicable laws.

 

Who can access your data?

Your data may be shared within RubyLoves. We never pass on, sell or swap your data for marketing purposes to third parties outside RubyLoves.

Data that is forwarded to third parties, is only used to provide you with our services. You will find categories of third parties under every specific process below.

 

What is the legal ground for processing?

For every specific process of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.

 

What are your rights?

Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact RubyLoves at rubylovesmua@icloud.com and we will provide you with your personal data via e-mail.

 

Right to portability: 
Whenever RubyLoves processes your personal data, by automated means based on your consent or based on an agreement, you have the right to request a copy of your data transferred to you or to another party in a structured, commonly used and machine readable format. This only includes the personal data you have submitted to us.

Right to rectification: 
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.


Right to erasure:
You have the right to erase any personal data processed by RubyLoves at any time except for the following situations:

*you have an ongoing matter with Customer Service
*you have an open booking which has not yet taken place.

*if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes

 

Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.

You can opt out from direct marketing by the following means:

* following the instruction in each marketing email.

* by sending us an email to rubylovesmua@icloud.com or calling us on +44 (0)776 586 2415 

 

Right to restriction:
You have the right to request that RubyLoves restricts the process of your personal data under the following circumstances:

* if you object to a processing based RubyLoves legitimate interest, RubyLoves shall restrict all processing of such data pending the verification of the legitimate interest.
* if you claim that your personal data is incorrect, RubyLoves must restrict all processing of such data pending the verification of the accuracy of the personal data.
* if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
* if RubyLoves no longer needs the personal data but it is required by you to defend legal claims.

How can you exercise your rights?

We take data protection very seriously and therefore if you have any concerns, enquiries or issues regarding your personal data then we would ask that you contact us direct at rubylovesmua@icloud.com or call +44 (0)7765862415.

Data Protection Officer:

We have appointed a Data Protection Officer to ensure that we continuously process your personal data in an open, accurate and legal manner. You can contact our Data Protection Officer at rubylovesmua@icloud.com write DPO as subject matter.

Right to complain with a supervisory authority: 

If you consider RubyLoves to process your personal data in an incorrect way you can contact us. You also have the right to raise a complaint to a supervisory authority, such as the ICO (Information Commissioner’s Office). 

Updates to our Privacy Notice:

We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website. We will communicate any material changes to the Privacy Notice, for example the purpose of why we use your personal data, the identity of the Controller or your rights.

 

ONLINE PURCHASE

 

Why do we use your personal data?

We will use your personal data to manage your purchase online at www.rubylovesmakeup.com by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items.

We will use your personal data to manage your payments.

We will also use your data in order to handle complaints and warranty matters for products.

Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners.

What types of personal data do we process?

We will process following categories of personal data:

* contact information such as name, address, e-mail address and telephone number
* payment information and payment history
* order information

 

Who has access to your personal data?

 

RubyLoves 

Your personal data that is forwarded to third parties, is only used to provide you with the services mentioned above, companies to validate your address, communication agencies to send you order confirmation, warehouse and distribution suppliers in connection with the delivery of your order. Payment service providers for your payment. Credit reference agencies for identity and credit checks and debt collection agencies. Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.

What is the legal ground to process your personal data?

The processing of your personal data is necessary for RubyLoves to fulfil the service of managing and delivering the order to you.

 

How long do we save your data?
We will keep your data until you ask us to erase it. This can be done by sending us an email at rubylovesmua@icloud.com or call +44 (0)776 586 2415.

 

DIRECT MARKETING

 

Why do we use your personal data?

We will use your personal data to send you marketing offers, information surveys and invitations through e-mails, text messages, phone calls and postal mail.

In order to optimise your experience of RubyLoves we will provide you with relevant information, recommended products, send you reminders of products left in your shopping bag and send you personalised offers. Some of these great services are based on your previous purchases, what you have clicked on and information you have submitted to us.

 

What types of personal data do we process?

We will process following categories of personal data

* contact information such as e-mail address, telephone number.
* what products you have clicked on

 

Who has access to your personal data?

RubyLoves 

Data that is forwarded to third parties is only used to provide you with the service mentioned above, to media agencies and technical suppliers for distribution of physical and digital direct marketing.

We never pass on, sell or swap your data for marketing purposes to third parties outside RubyLoves 

 

What is the legal ground to process your personal data?

The processing of your personal data is based on your consent when you agree to direct marketing.

Your right to withdraw your consent:

You have the right to withdraw your consent for the processing of your personal data at any time and also object to direct marketing.

When you do so, RubyLoves won't be able to send you any further direct marketing offers or information based on your consent.

You can opt out from direct marketing by the following means:

* following the instruction in each marketing email.

* by sending us an email at rubylovesmua@icloud.com or calling us on +44 (0)776 586 2415

How long do we save your data?

We will keep your data for direct marketing until you withdraw your consent.

 

CUSTOMER SERVICE

 

Why do we use your personal data?

We will use your personal data to manage your queries, to handle complaints and warranty matters for products and technical support matters through e-mail, telephone and through social media.

We may also contact you if there is a problem with your booking.

 

What types of personal data do we process?

We will process any data you provide to us, including the following categories

* contact information such as name, address, e-mail address and telephone number
* payment information and payment history
* booking information
* account or member number
* all correspondance in the matter

 

Who has access to your personal data?

RubyLoves 

Data that is forwarded to third parties, is only used to provide you with the services mentioned above.

 

What is the legal ground to process your personal data?

The processing of your personal data is based on consent when you agree to customer service.

How long do we keep your data?

We will keep your data until you ask us to erase it. This can be done by sending us an email at rubylovesmua@icloud.com or by phone on +44 (0)776 586 2415.

 

Your right to withdraw your consent:

You have the right to withdraw your consent from the processing of your personal data at any time. When you do so your account will cease to exist and RubyLoves will not be able to provide you with the services mentioned above.

 

FULFILMENT OF LEGAL OBLIGATIONS

 

Why do we use your personal data? 

We will use your personal data to comply with obligations in laws, court rulings and decisions from authorites.

This includes using your personal data to collect and verify accounting data to comply with our book-keeping rules.

What types of personal data do we process?

We will process following categories of personal data
*customer number
*order number
*name
*postal address
*transaction amount
*transaction date

 

Who has access to your personal data?

RubyLoves 

We will share your personal data with IT companies that provide book-keeping system solutions and our company accountants.

What is the legal ground to process your personal data?

The processing of your personal data is necessary for RubyLoves to fulfil its legal obligation.

How long do we save your data?

We will save your data in compliance with the book-keeping rules in the UK.

0776 586 2415

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